VBet Privacy Policy
At VBet, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website at vbet.co.uk, use the VBet app, or engage with any of our services. We operate under the United Kingdom Gambling Commission (UKGC) licence, account number 44662, and we are legally required to handle your data in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018. Please read this policy carefully before using our platform.
Who We Are
Our online casino is operated by SCGO Limited, a company registered in Malta (registration number C45929), with offices at Luxe Pavilion, 2nd level, Diamonds International Building, Portomaso, St Julian's STJ 4010, Malta. Here at VBet, we are part of the BetConstruct and Vivaro group, with the brand originally established in 2003. We are the data controller responsible for your personal information collected through our casino and sportsbook services. If you have any questions about how we use your data, you can contact us at support@vbet.co.uk.
What Data We Collect
When you register, log in to your VBet casino account, or use any part of our platform — including our sportsbook, live casino, or the VBet app — we may collect the following categories of personal data:
- Identity information: full name, date of birth, gender, and username used for your VBet casino login
- Contact details: email address, postal address, and phone number
- Financial information: payment method details, VBet deposits and withdrawal history, transaction records
- Verification documents: copies of government-issued ID, proof of address, and source-of-funds documentation required under UK regulations
- Technical data: IP address, browser type, device information, cookies, and session logs
- Gameplay and account data: betting history, VBet bonus usage, free spins activity, VClub VIP programme participation, and preferences
- Communications: records of live chat, email correspondence, or phone calls with our support team
How We Use Your Data
We use the personal data we collect for clearly defined and lawful purposes. Our VBet platform relies on this information to deliver a safe, personalised, and compliant gaming experience. Specifically, we use your data to:
- Create and manage your account, process your VBet casino login, and verify your identity as required by the UKGC
- Process deposits, withdrawals, and VBet bonus claims, including our casino welcome bonus and free spins offers
- Comply with legal obligations including anti-money laundering (AML) checks, responsible gambling requirements, and fraud prevention
- Personalise your experience and recommend relevant promotions or games based on your activity
- Provide 24/7 customer support via VBet live chat, email, and phone
- Improve our services, website performance, and the VBet app through analytics and feedback
- Send you relevant marketing communications where you have given us consent to do so
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds under UK GDPR:
- Contractual necessity: Processing is required to deliver the services you request when you sign up at VBet online casino
- Legal obligation: We are required to verify your identity, monitor transactions, and comply with UKGC conditions and anti-money laundering regulations
- Legitimate interests: We may use data to detect fraud, improve security, and enhance the overall platform experience
- Consent: For direct marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time
Cookies and Tracking Technologies
We use cookies and similar tracking technologies across the VBet casino online platform to ensure it functions correctly and to improve user experience. Our cookie policy covers both essential and non-essential cookies. Essential cookies are required for the website to operate — including maintaining your session after your VBet login. Non-essential cookies, such as analytics and advertising cookies, are only placed with your consent. You can manage your cookie preferences through our cookie settings tool at any time.
Sharing Your Data
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to deliver our services. This includes:
- Payment processors handling your VBet deposits and withdrawals (e.g., Visa, Mastercard, Trustly, Payz, MuchBetter, Apple Pay)
- Game providers such as Pragmatic Play, Playtech, NetEnt, Play'n GO, and others who power our casino content
- Identity verification and fraud prevention providers
- Regulatory authorities including the UKGC where we are legally required to disclose information
- Analytics and technology providers who help us maintain and improve our platform and VBet app
All third parties we work with are contractually required to handle your data securely and in compliance with applicable data protection law.
Data Retention
We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, as required by UK gambling regulations and anti-money laundering laws. In some cases, we may retain certain data for longer if required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.
Your Rights
As a UK resident using our VBet online casino, you have the following rights under data protection law:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct any inaccurate or incomplete data
- Right to erasure: In certain circumstances, you may request that we delete your data
- Right to restriction: You may ask us to limit how we process your data in specific situations
- Right to data portability: You may request that we transfer your data to another service provider
- Right to object: You may object to our processing of your data where we rely on legitimate interests
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact us at support@vbet.co.uk. We will respond within 30 days of receiving your request. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.
Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. Our VBet casino igaming platform uses industry-standard SSL encryption, access controls, and regular security assessments to keep your information safe. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards to safeguard your data.
International Data Transfers
As VBet UK is operated by SCGO Limited, which is headquartered in Malta, some of your personal data may be transferred to and stored in countries outside the United Kingdom. Where such transfers occur, we ensure they are subject to appropriate safeguards — including standard contractual clauses approved under UK data protection law — to protect your data to an equivalent standard.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please do not hesitate to get in touch with our team. You can reach us via VBet live chat available 24/7, by emailing support@vbet.co.uk, or by calling us at +44 203 582 4005 (available 05:00–22:00 UK time). We are here to help and committed to handling your enquiries promptly and transparently.
Content updated: July 13, 2026